At Rameez Ethnics, we take immense pride in the quality and craftsmanship of our menswear. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
The item must be unused, unwashed, and in the exact same condition that you received it.
All original tags, labels, and protective packaging must be intact and attached to the garment.
A valid receipt or proof of purchase is required.
2. Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned or exchanged:
Custom-tailored, made-to-measure, or altered garments (including specific sizing requests for Sherwanis or Kurtas).
Accessories (such as pocket squares, safas, stoles, or brooches).
Items purchased during a clearance sale or marked as “Final Sale”.
3. How to Initiate a Return
To start a return process, please follow these steps:
If you received a defective or incorrect item, please attach clear photos of the issue.
Once your return request is approved, we will arrange a reverse pickup from your delivery address (pickup availability depends on your pin code).
Securely pack the item in its original packaging before handing it over to the courier partner.
4. Exchange Policy
If you need a different size of the same item, we are happy to process an exchange. Please initiate an exchange request within 7 days of delivery. Exchanges are subject to inventory availability. If your desired size is out of stock, we will process a refund instead.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Prepaid Orders: If approved, your refund will be processed and automatically credited back to your original method of payment within 5 to 7 business days.
Cash on Delivery (COD) Orders: Refunds for COD orders will be provided in the form of Store Credit or transferred directly to your bank account. You will need to provide your bank details (Account Number, IFSC code, Name) to our support team.
Please note: Original shipping charges (if any) are non-refundable. For certain returns, a nominal reverse-shipping fee may be deducted from your final refund amount.
6. Missing or Delayed Refunds
If you haven’t received your refund yet, please first double-check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us.
7. Contact Us
Our customer service team is always ready to assist you with your returns and exchanges:
